[Sample template — review with a legal advisor before publishing. Delete the sections below that don't apply to your shop.]
Your 14-day right of withdrawal
You have a 14-day withdrawal period from the moment you receive your order to cancel your purchase, without giving any reason and without penalty, as established by EU Directive 2023/2673 and the consumer protection laws applicable in your country.
How to exercise it
Fill in the form below. You will receive an automatic confirmation by email once your request is registered. The refund will be processed within the legal deadline that applies to your purchase.
When the right of withdrawal does not apply
EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The sections below cover the cases that may apply to this shop — remove the ones you do not sell.
Digital content downloaded with your express consent
When you purchase digital content (downloadable files, streamed videos, online courses with immediate access, software licences, etc.) and expressly request its immediate supply, acknowledging that you lose the withdrawal right by doing so, the 14-day withdrawal period no longer applies — Art. 16(m) of Directive 2011/83/EU. The express consent is collected at checkout.
Services started during the withdrawal period at your request
When you ask us to start providing a service before the 14-day withdrawal period has expired, you may still withdraw, but you owe us a pro-rated amount for the work already performed — Art. 14(4)(a) of Directive 2011/83/EU. Your express request is collected at checkout.
Custom-made, perishable, hygiene-sealed or sealed media items
Items made to your specifications or clearly personalised, goods likely to deteriorate or expire rapidly (perishables), items sealed for hygiene or health protection and unsealed after delivery, and sealed audio, video or software recordings unsealed after delivery are excluded from the right of withdrawal — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Dated accommodation, rentals, catering or leisure services
Services tied to a specific date or period of performance — accommodation other than for residential purpose (hotels, vacation rentals), vehicle rental, transport of goods, catering and leisure services such as event tickets — are excluded from the right of withdrawal — Art. 16(l) of Directive 2011/83/EU.
Usare questo modulo per esercitare il diritto di recesso ai sensi dell'UE legge a tutela dei consumatori. La presentazione si registra la vostra richiesta e vi confermerà via e-mail; non è di per sé significa il diritto di recesso è accettato.
Il prelievo è soggetto ai termini e condizioni: il periodo di 14 giorni per le merci, a partire dalla consegna; per i contenuti digitali, dall'inizio del download) e le eccezioni previste dalla legge per il diritto di recesso. Siamo verificare questi, prima di confermare, in modo da presentare una richiesta non garantisce di per sé la sua accettazione.
Modulo di recesso tipo (Allegato I. B della Direttiva 2011/83/UE)
Compilare e restituire il presente modulo solo se si desidera recedere dal contratto.
A:FLOW
Via Mincio
7
80011 Acerra
NA
Italia
Email: info@flownature.eu
Esprimo/esprimiamo il preavviso che mi/ci il recesso dal mio/nostro contratto di vendita dei seguenti beni / per la fornitura del seguente servizio:
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Ordinato on / ricevuti su:
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Nome del / dei consumatori(s):
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Indirizzo del / dei consumatori(s):
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Firma del / dei consumatori(s) (solo se il presente modulo è notificato, su supporto cartaceo):
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Data:
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Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.